Get More Reviews on Amazon Today | Feedback Genius

1. Basic Information

• Founding & Background: Established in 2011 and headquartered in Atlanta, Georgia, USA, SellerLabs was founded by Greg Mercer—an early Amazon seller who identified gaps in seller support tools. It later rebranded its core product suite under the name “FeedbackFive” while retaining the SellerLabs brand for enterprise solutions.
• Core Positioning: It serves Amazon sellers of all sizes, from small businesses to large brands, offering a suite of tools designed to solve key pain points in the Amazon selling journey. Its official website (https://www.sellerlabs.com/) acts as a hub for tool demos, pricing plans, resources, and customer support.
• User Scale: It has supported over 100,000 Amazon sellers worldwide, with a strong presence in major markets like the US, Europe, and Japan, helping users improve product visibility, boost reviews, and increase sales efficiency.

2. Core Product Suite

• FeedbackFive (Review & Feedback Management): The flagship tool focuses on generating authentic customer reviews and monitoring seller feedback. It sends automated, Amazon-compliant follow-up emails to buyers post-purchase, prompting them to leave reviews. Sellers can customize email templates, set timing rules, and track review trends—with alerts for negative feedback to enable quick resolution.
• Listing Builder & Optimization: It provides tools to optimize Amazon product listings for search visibility. Features include keyword research, title/description optimization, and A/B testing for listing elements (e.g., images, bullet points). It aligns with Amazon’s search algorithm (A9) to help products rank higher in search results.
• Keyword & Competitor Analysis: Sellers can research high-performing keywords, track competitor pricing and sales trends, and identify market opportunities. The tool provides data on keyword search volume, competition level, and conversion potential to inform listing and advertising strategies.
• Order & Inventory Insights: It offers dashboards to monitor real-time order data, inventory levels, and sales performance. Sellers can set low-stock alerts, track profit margins, and identify top-selling products, streamlining operational decision-making.

3. Key Advantages

• Amazon Compliance Focus: All tools adhere strictly to Amazon’s terms of service, reducing the risk of account penalties. Emails for review requests are optimized to avoid Amazon’s policy violations (e.g., no incentivized reviews).
• User-Friendly Interface: The platform features an intuitive dashboard with clear data visualization, making it accessible for sellers without technical expertise. Setup is quick, and tools integrate seamlessly with Amazon Seller Central.
• Data-Driven Insights: It leverages Amazon’s API to pull real-time data, providing sellers with actionable insights to optimize every stage of the selling process—from listing creation to post-purchase engagement.
• Dedicated Support & Resources: It offers 24/7 customer support via chat, email, and phone, plus a knowledge base with tutorials, webinars, and Amazon selling guides. Sellers can also access personalized onboarding to maximize tool usage.

4. User Value & Use Cases

• For new sellers, it accelerates review accumulation, helping establish credibility on Amazon and gain initial traction.
• For established brands, it scales review management, optimizes listings for high-competition keywords, and monitors brand reputation.
• Case studies show users typically see a 20-30% increase in positive reviews and a 15-25% lift in listing search rankings within the first 3 months of use. It also reduces manual workload by automating repetitive tasks like follow-up emails and feedback monitoring.